Why YELFiN?
Your questions about YELFiN
What is YELFiN?
YELFiN is a digital-safety learning app. Explore the growing YELFiN platform library, understand how online services work and practise more informed choices with guides, quizzes, journeys and checklists.
Who is it for?
Parents and carers, adults, older people and anyone supporting someone online. Use its learning prompts to start conversations about social media, gaming, AI, privacy and scams.
What should I try first?
Open Browse All in the Platform Guide and choose a service you use. Visit Learn for a guided journey, or Tools for a checklist. You can begin without creating a YELFiN account.
Which platforms does it cover?
The eight groups are Experience, Influence, Immersive, AI & Intelligence, Anonymity & Evasion, Commerce, Frontier and Device & Control. Platform counts and content can change as the app develops.
What can I use free?
Platform guidance, practical checklists, the Slang Database, introductory learning and selected quizzes. The free journeys include “My Child Just Got a Phone” and “I’m Worried About My Child”. A fresh installation displayed five free Ask AI questions; check the app for current allowance rules.
What does YELFiN Pro add?
Additional journeys, quizzes and learning achievements, including gaming, AI and social-media journeys. The five-module Yelfin Journey includes Bronze, Silver and Gold badges. These are learning achievements, not professional qualifications.
How much is Pro?
The UK app displayed £4.99/month or £29.99/year on 1 October 2026. Regions and offers may vary. Apple displays your applicable price, renewal details and terms before purchase. Compare free and Pro.
How do I cancel?
Manage or cancel renewal in your Apple account’s subscription settings. Subscriptions renew automatically unless cancelled according to Apple’s displayed terms. Check your renewal date and when access ends.
Is the app available for Android?
The current download link is for the Apple App Store. Android setup guidance in Tools is educational content; it does not mean an Android app is available.
Does YELFiN change my settings or monitor my phone?
It provides educational explanations and checklists. You make changes in your device or platform settings. It does not scan for stalkerware, monitor a child’s conversations, unlock devices or recover deleted messages.
What are the checklists?
Tools includes ten-item iOS and Android Safety Setup checklists and an eight-item Social Media Audit. Treat them as prompts to review your settings; completing a checklist does not guarantee security.
What do slang and emoji meanings tell me?
They provide context for a conversation. Meanings change between groups and situations; one word or emoji is not evidence of abuse or danger. Read the slang guide.
What does my Digital Safety Score mean?
It reflects learning activity, progress and achievements. It does not measure how secure your device is or predict your personal risk.
What are Alerts and the Forensics Academy?
Alerts shares general digital-safety information. The Academy offers educational modules on digital investigation and safety topics. Neither provides personal monitoring, a professional investigation or emergency response.
How should I use Ask AI?
Ask general, anonymous digital-safety questions. AI responses can be wrong, incomplete or outdated. Do not include names, passwords, contact details, child-identifying, sensitive or confidential information. Questions are sent to external providers; read the Privacy Policy before using it.
Does no account mean no data processing?
No. Optional AI questions, App Store subscriptions and support enquiries involve information processing. Read the Privacy Policy for the relevant services and your rights.
What if the app is not working?
Close and reopen it, check your connection, restart your device and check the App Store for updates. Contact help@yelfin.com with your device model, app version and a brief description. Avoid sending passwords, private messages or sensitive case records.
Where can I get practical help?
Visit our eight online-safety guides for first steps and specialist support links. CEOP handles concerns about online sexual abuse of children; other problems may need platform reporting, police or specialist support.
What if someone may be monitoring my phone?
Use a safer device to seek specialist advice and plan before removing software or changing settings. Changes can alert an abusive person. Read the phone-monitoring guide.
What if I am in immediate danger?
Call 999 in the UK or your local emergency number. YELFiN is an educational app and cannot replace emergency services, safeguarding professionals or individual legal advice.